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Leonard A. Schlesinger

Leonard A. Schlesinger

18 books

Just Start: Take Action, Embrace Uncertainty, Create the Future

Just Start: Take Action, Embrace Uncertainty, Create the Future

by Leonard A. Schlesinger

3.59 of 273

The Service Profit Chain

The Service Profit Chain

by James L. Heskett

4.02 of 95

Own Your Future: How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

Own Your Future: How to Think Like an Entrepreneur and Thrive in an Unpredictable Economy

by Paul B. Brown

3.48 of 61

Action Trumps Everything: Creating What You Want in an Uncertain World

Action Trumps Everything: Creating What You Want in an Uncertain World

by Charles F. Kiefer

3.80 of 55

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

by James L. Heskett

3.66 of 35

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

by James L. Heskett

4.11 of 18

Taco Bell Corp. (Harvard Business School Case Study 9-692-058)

Taco Bell Corp. (Harvard Business School Case Study 9-692-058)

by Roger Hallowell

4.00 of 2

The Management Game

The Management Game

by Leonard A. Schlesinger

4.00 of 1

Managing Behavior in Organizations: Text, Cases, Readings (MCGRAW HILL SERIES IN MANAGEMENT)

Managing Behavior in Organizations: Text, Cases, Readings (MCGRAW HILL SERIES IN MANAGEMENT)

by Leonard A. Schlesinger

2.00 of 1

Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring

Chronicles of Corporate Change: Management Lessons from AT&T and Its Offspring

by Leonard A. Schlesinger

0.0 of 0

Quality of Worklife and the Supervisor

Quality of Worklife and the Supervisor

by Leonard A. Schlesinger

0.0 of 0

Harvard Business School Video The Power of Ideas at Work

Harvard Business School Video The Power of Ideas at Work

by Leonard A. Schlesinger

0.0 of 0

What Great Service Leaders Know & Do

What Great Service Leaders Know & Do

by Leonard A. Schlesinger

0.0 of 0

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James L. Heskett W. Earl Sasser Leonard A. Schlesinger(2011-10-17)

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by James L. Heskett W. Earl Sasser Leonard A. Schlesinger(2011-10-17)

by Leonard A. Schlesinger

0.0 of 0

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms (Hardcover)--by James L. Heskett [2015 Edition] ISBN: 9781626565845

What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms (Hardcover)--by James L. Heskett [2015 Edition] ISBN: 9781626565845

by Leonard A. Schlesinger

0.0 of 0

[Just Start: Take Action, Embrace Uncertainty, Create the Future] [By: Schlesinger, Leonard A.] [March, 2012]

[Just Start: Take Action, Embrace Uncertainty, Create the Future] [By: Schlesinger, Leonard A.] [March, 2012]

by Leonard A. Schlesinger

0.0 of 0

James L. Heskett: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (Paperback); 2014 Edition

James L. Heskett: The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees (Paperback); 2014 Edition

by James L. Heskett

0.0 of 0

Internal service quality, customer and job satisfaction: linkages and implications for management.: An article from: Human Resource Planning

Internal service quality, customer and job satisfaction: linkages and implications for management.: An article from: Human Resource Planning

by Roger Hallowell

0.0 of 0