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Fred Reichheld

Fred Reichheld

18 books

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World

by Fred Reichheld

3.87 of 1,349

The Ultimate Question: Driving Good Profits and True Growth

The Ultimate Question: Driving Good Profits and True Growth

by Fred Reichheld

3.67 of 679

HBR's 10 Must Reads: On Strategic Marketing

HBR's 10 Must Reads: On Strategic Marketing

by Harvard Business Review

3.99 of 596

Winning on Purpose: The Unbeatable Strategy of Loving Customers

Winning on Purpose: The Unbeatable Strategy of Loving Customers

by Fred Reichheld

3.97 of 431

HBR's 10 Must Reads 2023: The Definitive Management Ideas of the Year from Harvard Business Review

HBR's 10 Must Reads 2023: The Definitive Management Ideas of the Year from Harvard Business Review

by Harvard Business Review

3.67 of 158

How the Net Promoter Score (NPS) Can Drive Growth

How the Net Promoter Score (NPS) Can Drive Growth

by Fred Reichheld

3.67 of 3

La Promesse gagnante: Aimer ses clients, une stratégie à toute épreuve // NPS 3.0 //

La Promesse gagnante: Aimer ses clients, une stratégie à toute épreuve // NPS 3.0 //

by Fred Reichheld

4.00 of 2

The Enterprise Story--Measuring What Matters

The Enterprise Story--Measuring What Matters

by Fred Reichheld

5.00 of 1

The Ultimate Question (Ch 6): The Rules of Measurement (30-minute read)

The Ultimate Question (Ch 6): The Rules of Measurement (30-minute read)

by Fred Reichheld

5.00 of 1

Vencendo com o propósito

Vencendo com o propósito

by Fred Reichheld

3.00 of 1

顧客ロイヤルティのマネジメント―価値創造の成長サイクルを実現する

顧客ロイヤルティのマネジメント―価値創造の成長サイクルを実現する

by Fred Reichheld

0.0 of 0

顧客ロイヤルティを知る「究極の質問」

顧客ロイヤルティを知る「究極の質問」

by Fred Reichheld

0.0 of 0

LA QUESTION DECISIVE

LA QUESTION DECISIVE

by Fred Reichheld

0.0 of 0

Die ultimative Frage 2.0

Die ultimative Frage 2.0

by Fred Reichheld

0.0 of 0

livro vencendo com proposito 1 edico 2022 Ed. 2022

livro vencendo com proposito 1 edico 2022 Ed. 2022

by Fred Reichheld

0.0 of 0

HBR's 10 Must Reads on Marketing

HBR's 10 Must Reads on Marketing

by Harvard Business Review

0.0 of 0

HBR's 10 Must Reads on Marketing, Updated and Expanded: Featuring

HBR's 10 Must Reads on Marketing, Updated and Expanded: Featuring "Marketing Myopia" by Theodore Levitt

by Harvard Business Review; Theodore Levitt; Sandra Matz; ; various authors

0.0 of 0

HBR's 10 Must Reads on Marketing, Updated and Expanded: Featuring

HBR's 10 Must Reads on Marketing, Updated and Expanded: Featuring "Marketing Myopia" by Theodore Levitt

by Harvard Business Review; Theodore Levitt; Sandra Matz; ; various authors

0.0 of 0